Big Cartel grrrrrrr

Hi there is it just me....

I waste hours each day, trying up update the store, the admin section times out all the time.

I change items add pics etc ( time out ), try to save once i get the pic uploaded ( time out ) - then need to do it all again.

Then the when checking as a customer it times out and dosent show up. This is on 2 PCs and a laptop on two separate 8gig broadband connections.

Have a look for me www.icamefromnothing.com

I cant get into my admin or see the store??? This is a daily event. And I am using a 2nd level paid for store.

At the same time I check about 20 other sites ( no problem there ) !!!!!!!!!

1. 

   khay said 5 months ago

   It all worked for me man.

2. 

   ihearithurts said 5 months ago

   It’s because you’re using a frameset and many browsers can’t maintain cookies in a frameset. We warn people from using this in several places:

   http://help.bigcartel.com/design/can-i-load-my-store-in-a-frame/
   http://blog.bigcartel.com/articles/3-important-tips-for-your-store/
   http://help.bigcartel.com/store/how-do-i-use-my-own-domain/

   That last link also explains how to properly setup your domain, since that is most likely what created the frameset.

   Also, please contact Big Cartel support any time you have problems like this. We could have helped you right away and prevented your frustration.

3. 

   i came from nothing said 5 months ago

   ihearithurts said: It’s because you’re using a frameset and many browsers can’t maintain cookies in a frameset. We warn people from using this in several places: http://help.bigcartel.com/design/can-i-load-my-store-in-a-frame/ http://blog.bigcartel.com/articles/3-important-tips-for-your-store/ http://help.bigcartel.com/store/how-do-i-use-my-own-domain/ That last link also explains how to properly setup your domain, since that is most likely what created the frameset. Also, please contact Big Cartel support any time you have problems like this. We could have helped you right away and prevented your frustration.

   Sure dude.

   The only problem is that I cant even get these links to loadup.

   Even access to my admin section only gives me about 10min access in an hour, Ive aslo tried to look at other Big Cartel sites - Messups store and the support page, no joy.. :-(

   Sorry but I cant even see this http://www.bigcartel.com/

4. 

   ihearithurts said 5 months ago

   Then I’m not sure what the problem is. We haven’t had anyone else report this issue, and the site is loading fine from all of our tests.

   If you’d like I can look into it a bit further. Please email us at" SUPPORT at BIGCARTEL dot COM" any error messages you’re seeing, or any other info you think could help. Like what browsers you’ve tried, etc.

5. 

   Hands On Clothing said 5 months ago

   I’d recommend flushing your dns on your computer, if your on windows;

   Start
   Run
   Type "CMD"
   Type "ipconfig /flushdns"

   I’d also check your routing table using the command "tracert www.bigcartel.com" and send that information to matt.

6. 

   Hands On Clothing said 5 months ago

   Here’s mine for reference,

   Tracing route to bigcartel.com [207.210.122.159]
   over a maximum of 30 hops:
   1 * * * Request timed out.
   2 34 ms 33 ms 37 ms 78.144.144.1
   3 35 ms 35 ms 34 ms 78.151.226.67
   4 37 ms 35 ms 36 ms 78.151.225.3
   5 44 ms 43 ms 42 ms gig-14-1-rtr001.thn.as13285.net [62.24.254.81]
   6 42 ms 41 ms 41 ms host-78-144-1-6.as13285.net [78.144.1.6]
   7 43 ms 43 ms 43 ms xe-10-0-0-scr010.thn.as13285.net [78.144.0.224]
   8 46 ms 45 ms 45 ms gi8-46.mpd01.lon01.atlas.cogentco.com [130.117.14.201]
   9 45 ms 45 ms 43 ms te2-1.3493.mpd02.lon01.atlas.cogentco.com [130.117.2.18]
   10 169 ms 169 ms 171 ms te2-2.ccr04.jfk02.atlas.cogentco.com [154.54.5.122]
   11 171 ms 170 ms 171 ms te7-3.ccr02.dca01.atlas.cogentco.com [154.54.2.133]
   12 183 ms 182 ms 187 ms te7-1.ccr01.atl01.atlas.cogentco.com [154.54.7.209]
   13 182 ms 183 ms 183 ms gi11-0-0.core01.atl01.atlas.cogentco.com [154.54.5.37]
   14 185 ms 183 ms 183 ms vl3561.na21.b019158-0.atl01.atlas.cogentco.com [38.20.37.58]
   15 140 ms 139 ms 140 ms 38.112.2.114
   16 193 ms 198 ms 139 ms atl-core-g-g5-1.gnax.net [209.51.130.245]
   17 139 ms 139 ms 140 ms l3-atl-10.gnax.net [209.51.131.94]
   18 143 ms 141 ms 143 ms gnax-atl-usa-financial-lan2.gnax.net [209.51.131.22]
   19 138 ms 139 ms 140 ms rm-207-210-122-159.railsmachina.com [207.210.122.159]

   Trace complete.

   UK based connection.

7. 

   ihearithurts said 5 months ago

   Thanks Rik.

8. 

   i came from nothing said 5 months ago

   Rik said: I’d recommend flushing your dns on your computer, if your on windows; Start Run Type "CMD" Type "ipconfig /flushdns" I’d also check your routing table using the command "tracert www.bigcartel.com" and send that information to matt.

   im in Vista and cant find the RUN command line section?

9. 

   molasses4masses said 5 months ago

   i came from nothing said:

   Rik said: I’d recommend flushing your dns on your computer, if your on windows; Start Run Type "CMD" Type "ipconfig /flushdns" I’d also check your routing table using the command "tracert www.bigcartel.com" and send that information to matt.

   im in Vista and cant find the RUN command line section?

   I don’t run Vista, but is it possible to switch your start menu to the Classic view? If so, then you will have the Run selection on it.

10. 

    i came from nothing said 5 months ago

    there done that and found it

    done this "ipconfig /flushdns" ---- says requires elevation

    did

    tracert www.bigcartel.com - and give a similar result to the previous posted above?

11. 

    Hays said 5 months ago

    i came from nothing said: there done that and found it

    in vista go start , all programs , Accessories , RUN

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